Become a digital mentor | GetOnline Queensland

Share your digital knowledge and experience to help Queenslanders to learn, discover and grow digitally.

The GetOnlineQld program is helping to improve the digital capability of Queenslanders.

Digital mentors work with Queenslanders over 18, providing them with one-on-one support to use digital technologies such as smartphones, tablets, computers or laptops.

If you currently use a computer, smart device and the internet on a regular basis, the GetOnlineQld program is looking for you!

You don’t need to be a tech genius

Most digital mentors are not IT experts. They are ordinary Queenslanders who want to give back to their community by teaching basic digital skills and helping to build others’ confidence in using digital technologies.

We welcome people from all walks of life to become a digital mentor. The most important characteristics of a good digital mentor are empathy and patience!

Help Queenslanders learn basic digital skills

As a digital mentor, you will help Queenslanders with:

  • managing information online – finding, managing and storing digital information and content
  • communicating and connecting with others
  • transacting online – buying and selling goods and services and using online government services
  • problem-solving online – self-learning of simple tasks, using feedback from others on the internet to solve common problems and accessing support services
  • creating online – creating documents, creating and sharing photos, providing feedback and social media posts.

Anyone over the age of 18 who has an interest in learning digital skills can join the Get Online program.

Our participants have diverse backgrounds, experiences and personal circumstances, but they all have one thing in common – they’re not able to make full use of technology and haven’t been able to benefit from being online.

Volunteer at a time that suits you

Most digital mentoring sessions go for 1–3 hours on a weekday.

You can nominate the hours you are available in your application, or discuss directly with the community organisation you are linked to.

However, we do ask that whatever hours you commit to are regular and can be sustained over a period of time.

Access ongoing training and support

  • Introductory training: covers the program requirements and access to the training manual.
  • Additional learning: including onsite inductions and other training and assessment as required by community organisations and groups.
  • Ongoing support: you’ll be supported and directed by a Volunteer Coordinator, who is associated with the community organisation.

Volunteer in a safe and secure environment

Digital mentors volunteer at community hubs, local community centres, and other public spaces. You will never be asked to undertake digital mentoring in someone’s home.

You will never be asked to access private information such as bank accounts or other sensitive details. Cyber safety and security and the importance of staying safe online will be one of the first topics you will be asked to teach people. This will be discussed in more detail during your Digital Mentor training session.

Share your digital knowledge and experience to help Queenslanders to learn, discover and grow digitally.

The GetOnlineQld program is helping to improve the digital capability of Queenslanders.

Digital mentors work with Queenslanders over 18, providing them with one-on-one support to use digital technologies such as smartphones, tablets, computers or laptops.

If you currently use a computer, smart device and the internet on a regular basis, the GetOnlineQld program is looking for you!

You don’t need to be a tech genius

Most digital mentors are not IT experts. They are ordinary Queenslanders who want to give back to their community by teaching basic digital skills and helping to build others’ confidence in using digital technologies.

We welcome people from all walks of life to become a digital mentor. The most important characteristics of a good digital mentor are empathy and patience!

Help Queenslanders learn basic digital skills

As a digital mentor, you will help Queenslanders with:

  • managing information online – finding, managing and storing digital information and content
  • communicating and connecting with others
  • transacting online – buying and selling goods and services and using online government services
  • problem-solving online – self-learning of simple tasks, using feedback from others on the internet to solve common problems and accessing support services
  • creating online – creating documents, creating and sharing photos, providing feedback and social media posts.

Anyone over the age of 18 who has an interest in learning digital skills can join the Get Online program.

Our participants have diverse backgrounds, experiences and personal circumstances, but they all have one thing in common – they’re not able to make full use of technology and haven’t been able to benefit from being online.

Volunteer at a time that suits you

Most digital mentoring sessions go for 1–3 hours on a weekday.

You can nominate the hours you are available in your application, or discuss directly with the community organisation you are linked to.

However, we do ask that whatever hours you commit to are regular and can be sustained over a period of time.

Access ongoing training and support

  • Introductory training: covers the program requirements and access to the training manual.
  • Additional learning: including onsite inductions and other training and assessment as required by community organisations and groups.
  • Ongoing support: you’ll be supported and directed by a Volunteer Coordinator, who is associated with the community organisation.

Volunteer in a safe and secure environment

Digital mentors volunteer at community hubs, local community centres, and other public spaces. You will never be asked to undertake digital mentoring in someone’s home.

You will never be asked to access private information such as bank accounts or other sensitive details. Cyber safety and security and the importance of staying safe online will be one of the first topics you will be asked to teach people. This will be discussed in more detail during your Digital Mentor training session.

  • Complete this form to register your interest in becoming a digital mentor within the GetOnlineQld network.

    Once you have registered online, you’ll be invited to attend a compulsory information session. We’ll then be in contact regarding neighbourhood and community groups in your area that are welcoming digital mentors.

    To be eligible, you must:

    • be over 18
    • use the internet daily
    • agree to provide more information such as proof of ID to community organisations and groups who may be required to undertake assessments, background checks, induction and training to be part of

    Complete this form to register your interest in becoming a digital mentor within the GetOnlineQld network.

    Once you have registered online, you’ll be invited to attend a compulsory information session. We’ll then be in contact regarding neighbourhood and community groups in your area that are welcoming digital mentors.

    To be eligible, you must:

    • be over 18
    • use the internet daily
    • agree to provide more information such as proof of ID to community organisations and groups who may be required to undertake assessments, background checks, induction and training to be part of this program.
    Complete Form